1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Contact Form: When you submit our contact form, we collect your name, business name, email address, phone number, and message content to respond to your inquiries about our services.
• Client Data: If you are a client using our MAaaS platform, we may collect additional information (e.g., billing details, app-specific data) necessary to provide and manage your mobile app services.

1.2 Automatically Collected Information

• Cookies: We use a "theme" cookie to remember your preferred website appearance (light, dark, or system default). This optional cookie is set only with your consent via our cookie banner, expires after 365 days, and is shared across soomerlabs.com and its subdomains (e.g., api.soomerlabs.com).
• Device and Usage Data: We collect non-personal information such as your IP address, browser type, device type, and pages visited via server logs for security, troubleshooting, and operational purposes. This data is not linked to your identity unless required by law.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide customer support.
• Deliver, manage, and improve our MAaaS services, including app development, hosting, and analytics.
• Personalize your experience on our Site (e.g., via the theme cookie).
• Ensure the security and integrity of our Site and services.
• Comply with legal obligations or enforce our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your data:

• Service Providers: With trusted third parties (e.g., hosting providers, email services) who assist us in operating our Site and services, bound by confidentiality agreements.
• Legal Requirements: If required by law, regulation, or legal process (e.g., subpoenas, court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction.

4. Cookies and Tracking

We use cookies to enhance your experience:

• Theme Cookie: Stores your appearance preference (light, dark, or system default). You can accept or decline this cookie via our banner. If declined, your preference is not saved across sessions.
• We do not currently use analytics or advertising cookies, but if this changes, we will update this policy and seek your consent where required.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data we hold.
• Correction: Ask us to correct inaccurate data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Decline cookies via our banner or opt out of marketing communications (if applicable).
• CCPA (California): Request disclosure of data collected or sold (we do not sell data).
• GDPR (EU/EEA): Additional rights like data portability and objection to processing.

To exercise these rights, contact us at privacy@soomerlabs.com.

6. Data Security

We implement reasonable technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data only as long as necessary:

• Contact form data: Until your inquiry is resolved, unless further retention is needed (e.g., client onboarding).
• Theme cookie: 365 days from your last consent, unless you clear cookies or revoke consent.
• Client data: For the duration of our service agreement, plus any legally required period thereafter.

8. International Transfers

We are based in the United States. If you are outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. We take steps to ensure compliance with applicable data protection laws (e.g., GDPR for EU users).

9. Third-Party Links

Our Site may link to third-party websites (e.g., social media). We are not responsible for their privacy practices. Review their policies before providing data.

10. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. Contact us if you believe we have such data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last Updated" date. Check back periodically.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, reach out to:

Soomer Labs, LLC
Email: privacy@soomerlabs.com